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This Acceptable Use Policy (the "AUP" or "Policy") describes acceptable use of the XOHM Broadband service (the "Service"), as well as acceptable and prohibited conduct for using the Service to access the Internet. References in this Policy to “we,” “us,” “our” or “XOHM” mean Sprint Solutions, Inc. and its affiliates doing business as XOHM or Sprint, and references in this Policy to “you,” “your,” “customer” and “user” mean a XOHM account holder or user with us. This Policy is a part of the Subscriber Agreement as referenced in the Standard Terms and Conditions of XOHM Service (the "Ts & Cs"). All capitalized terms used in this AUP that are not defined here have the meanings given to them in the Ts and Cs.
It is your responsibility to comply with this Policy and all other XOHM policies. It is also your responsibility to ensure that anyone that uses your XOHM device to access the Services, or uses your account to access the Services, complies with this Policy and all other XOHM policies. Failure to comply could result in the suspension or termination of your Service. If you do not agree to comply with this Policy and all other XOHM policies, then do not use the Services and notify XOHM to close any account you have established.
XOHM may provide various Service plans with different characteristics, including different speeds and usage limitations. You agree to comply with these limitations. In addition, your use of the Service may not result in an excessive burden of system or network resources, may not weaken network performance, and may not restrict, inhibit, interfere with, or degrade any other user's use of the Service. To ensure a high-quality experience for its entire subscriber base, XOHM may use various tools and techniques designed to limit the bandwidth available for certain bandwidth intensive applications or protocols, such as file sharing.
You may not use the Services, or allow others through action or inaction, to use the Services: (a) to transmit content/messages that are, or in any manner that is illegal, fraudulent, threatening, harassing, abusive, defamatory, or obscene; (b) in a way that could cause damage or adversely affect our customers, reputation, network, property or Services, or other customer’s use of the network or Services; (c) to communicate any unsolicited or unauthorized commercial communication, including, advertising, junk mail, bulk e-mail, commercial e-mail, fax broadcasting, fax blasting, text, SMS, or other message; (d) to infringe on the intellectual property rights of another; (e) to upload or transmit any virus, worm, or malicious code, files or content that may damage, interfere with, secretly intercept or seize any system, program or data; (f) to impersonate any person or entity, use a false identity or misrepresent yourself in order to mislead others, or use deceptive addressing; (g) to violate the rules, regulations or policies of any third-party website, network, server or database that you access; (h) to spider or harvest identifying information of others, to use spyware, or to use another’s mail server without permission; (i) to access, transmit or disseminate images containing child pornography, or (j) in any way prohibited by the terms of this Policy, our Services, the Ts & Cs or any of our other Policies. You may not use techniques to hide or obscure the source of any e-mail or other communication.
Unless we identify the Service you have selected as specifically intended for that purpose, you may not use our Services: (1) with server devices or host computer applications, or other systems that drive continuous heavy traffic or data sessions; (2) as a substitute or backup for private lines or frame relay connections; or (3) in any way that adversely impacts our network. The Services are intended for personal, individual and non-commercial use only, and for periodic, ordinary active use. We reserve the right to limit, suspend or constrain any heavy, continuous usage of the Services that adversely impacts our network performance or hinders access to our network. You may not reproduce, copy, sell, provision, resell, or lease any portion of the Service without XOHM’s prior written consent.
You may not violate the security of our network in any respect, including by way of hacking, intercepting, breaching authentication measures, testing vulnerability, monitoring traffic, avoiding system restrictions or otherwise. Security violations may result in civil or criminal liability.
XOHM reserves all rights, including the right to modify this Policy at any time, without notice, effective upon its posting on www.xohm.com (or any successor URL(s)). Your acceptance of the newly posted Policy is provided by your continued use of the Services. You should review the Policy regularly to ensure that your uses of the Services comply with the current version of this Policy. If you do not agree with the modified Policy, then immediately stop using the Services and notify XOHM to close any account you have established.
XOHM may provide you with access to storage space through various online storage features. You are responsible for any information that you or others store to the online storage associated with your account, and you agree that information or content of any kind stored through such online storage features will not be in violation of this AUP.
We have the right, but are not obligated, to enforce this Policy through self-help, active investigation, litigation and prosecution. Our enforcement of this Policy can include any actions we deem necessary, up to and including termination of your Services. INDIRECT OR ATTEMPTED BREACHES OF THIS POLICY, AND ACTUAL OR ATTEMPTED BREACHES BY A THIRD PARTY ON BEHALF OF A USER, MAY BE CONSIDERED BREACHES OF THIS POLICY BY SUCH USER.
Like other providers of internet service, we have adopted a policy pursuant to which we engage in reasonable network management activities to ensure that you, and all of our customers, enjoy the best possible Service at all times. If we did not adopt such a policy, you and our other customers could be subjected to the negative effects of spam, network congestion, and other activities that could impair your user experience.
We use a variety of techniques to manage our network and ensure that your user experience is the best possible. The techniques utilized by us are based, among other things, on network activity, change often and are consistent with the techniques used by others in the industry. Examples of some of the network management activities that may be employed by us include, but are not limited to: (a) detecting malicious internet traffic to prevent the distribution of harmful viruses, code or content, (b) preventing the delivery of spam to our customers’ accounts, (c) limiting, or otherwise restricting uplink and downlink speeds and transfer rates, (d) restricting or limiting, on a non-discriminatory basis, the number of sessions, applications or protocols (including peer-to-peer sessions) during periods of high network congestion, (e) temporarily delaying, on a non-discriminatory basis, sessions, other applications or protocols (including peer-to-peer sessions) during periods of high network congestion, and (f) using other reasonable techniques to ensure we deliver the best possible service to all of our customers. Because managing our network traffic is a dynamic process, it is not possible for us to give you, or any of our customers, notice of when we engage in any particular network management activities. Our goal, however, is to ensure that our network management activities are always reasonable, unobtrusive, and seamless to our customers.
If you want to report any violations of this Policy other than those concerning child pornography, please email us at abuse@xohm.com. To make a report concerning child pornography, please go to the following Web link: http://www.sprint.net/index.php?p=support_ce_request.
We invite you to send in your questions or comments about us and our Services, or to bring to our attention any material you believe to be inaccurate. Please send such comments, including a copy of any material you wish to discuss, to Customer Care. We hope you enjoy using our Services and we welcome suggestions for improvements.